Florists Flowers and Gifts - Flower Delivery New Zealand

Flowers delivered by Local Florists New Zealand

FAQ

What is the cut-off time for me to place my order?

Same day delivery by a Anywhere Flowers Florist is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Anywhere Flowers Florist is guaranteed throughout the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Saturday

Same day delivery by a Anywhere Flowers Florist is available throughout Australia and New Zealand on orders placed before 10.30am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Anywhere Flowers Florist is available throughout the United Kingdom and Republic of Ireland on orders placed before 10:30am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed.

Please note: We can not guarantee Sunday deliveries, however we will always try our very best to get it there as requested.

Saturday international deliveries may not be guaranteed.

Anywhere Flowers can usually deliver international orders within 48 hours but Anywhere Flowers is bound by the operating guidelines of our international partners.

Can my order be delivered on weekends and/or public holidays?

Anywhere Flowers can same-day deliver orders on Saturday throughout Australia and New Zealand if they are placed with Anywhere Flowers before 11am in the recipient's time zone.

Anywhere Flowers can same-day deliver orders on Saturday throughout the United Kingdom and Republic of Ireland if they are placed with Anywhere Flowers before 10.30am in the recipient's time zone.

Anywhere Flowers cannot always deliver orders on Sundays. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Anywhere Flowers Network.

Anywhere Flowers is unable to deliver orders on public holidays.

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed. Anywhere Flowers Network can usually deliver international orders within 48 hours but Anywhere Flowers is bound by the operating guidelines of our international partners.

Can I request a specific delivery time for my order?

Yes, for most orders you are able to request a morning or afternoon delivery during normal business hours. Please notify Anywhere Flowers of your preference for either AM or PM or ASAP (as soon as possible) when placing your order.

A preferred delivery time cannot be specified for orders for 'Birthday Arrangement with Muffin included' product or the 'Birthday Bouquet with Muffin included' product (Australian delivery only).

Please note: While Anywhere Flowers offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Anywhere Flowers Network uses a network of local florists around the world to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral), the florists will do their best to assist. However, Anywhere Flowers strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Note that if the alternative delivery address is in a different area (and therefore requiring the services of a different florist), Anywhere Flowers may not be able to assist with the redirection of your order. Extra charges relating to wastage and/or redelivery may apply.

Will additional charges ever apply to my order?

Charges in addition to standard delivery and handling fees may apply to some orders.

If an order has to be re-delivered due to (for example) recipient not at delivery address or wrong delivery details, an additional charge of $8.80 AUD (or equivalent) will be incurred.

Deliveries to remote or difficult delivery areas may also incur additional charges.

Please note that in the event of additional charges applying, Petals will contact the purchasing customer to notify them of any changes to their purchase price.

Can I have alcohol sent with my order?

Anywhere Flowers is unable to guarantee the recipient of the gift is over the legal age in that state or country

2. The recipient of the gift may have certain religious beliefs

3. Certain countries or States have laws that prohibit the sending of alcohol

4. Certain countries or States require Anywhere Flowers florists to possess a licence to send alcohol with flower orders

If you place an order that includes alcohol and Anywhere Flowers is not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.

Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.

Can I have gourmet food or other gift items sent with my order?

Anywhere Flowers has several products that include a gourmet food or other gift items.

However, Anywhere Flowers does not always guarantee the inclusion of these items. Images shown on Anywhere Flowers websites are a guide only and in some areas gourmet and food products are not available. Anywhere Flowers florists will make reasonable substitutions when necessary, however you may not be informed of this change.

Anywhere Flowers accepts no liability for any loss or damage caused by products delivered by our florists. This also applies to our Birthday Arrangement with Muffin included' product or the 'Birthday Bouquet with Muffin included' product (Australian delivery only).

How large is your delivery area around the world?

Anywhere Flowers can either same-day deliver or next-day deliver to over 70 countries around the world, here is a list of the main countries we deliver to. If the country you wish to send flowers to is not on this list please don't hesitate to contact us about delivery in your specific area.

Argentina
Armenia
Australia
Austria
Azores
Belarus
Belgium
Bosnia
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech
Republic
Denmark
Estonia
Fiji Island
Finland
France
Georgia
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Israel
Italy
Jamaica
Japan
Kazakhstan
Kyrgyzstan
Korea
Latvia
Lithuania
Luxembourg
Madeira
Malaysia
Malta
Mexico
Morocco
Netherlands
New Caledonia
New Zealand
Norway
Pakistan
Philippines
Poland
Portugal
Republic of Ireland
Romania
Russia
Singapore
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tahiti
Taiwan
Thailand
Turkey
Turkmenistan
Ukraine
UK
United Arab Emirates
USA
Uzbekistan
Vietnam
Yugoslavia

Why are there several prices listed for the one product on Anywhere Flowers sites?

Anywhere Flowers knows that as customers, you want to achieve the best value possible through the orders that you place with us.

Purchasing flowers is slightly different to purchasing other gifts because our florists will always make up your order according to the value that has been specified.

Anywhere Flowers provides three levels of recommended pricing in order to ensure that whatever your budget and product choice, your gift will be as beautiful as it can be.

The Standard size price is the minimum price that this type of product is available for.

The Classic size price will always be presented in bold, and represents the image shown.

The Deluxe size price is a benchmark for an enhancement in size and inclusion of flowers of the Classic product size.

What if I can't see the product I want on Anywhere Flowers sites?

Contact Us.

What payment methods can I use?

Anywhere Flowers uses Paypal for all payment processing online

How can I be sure my credit card details are secure when purchasing online through Anywhere Flowers?

Because we don't store them. That is one of the many benefits of using a payment processor like Paypal.

Paypal is the largest credit card processor in the world and like us they take security seriously.

How do I place my order?

Ordering from Anywhere Flowers is easy! Simply browse the selection of floral products for the country that you are sending to. You can browse products either via the homepage of the Anywhere Flowers site that you are visiting.

How can I be sure that Anywhere Flowers has received my order?

When ordering online, once you have completed the checkout process, you will be shown a confirmation page and a receipt number.

Anywhere Flowers recommends that you either print this page or note your receipt number for future reference.

When ordering online you will receive an e-mail from Anywhere Flowers confirming that your order has been received. This e-mail will also include the details of the Anywhere Flowers florist who will be supplying your order.

You can also request a confirmation e-mail of your order when placing your order via the telephone.

How do I make changes to my order or cancel my order after I have placed it?

You are certainly able to cancel or make changes to your order after it has been placed with Anywhere Flowers within a reasonable timeframe before delivery.

You are able to either contact Anywhere Flowers to make changes to your order or to cancel your order, or use the Order Tracker facility.

Please note: If e-mailing details of your changes to Anywhere Flowers, you will need to include your order receipt number in the subject line of your e-mail.

Is there any way that I can check the progress of my order?

You are certainly able to check the progress of your order after it has been placed with Anywhere Flowers. Either click on the 'Order Tracker' option in the main toolbar on the homepage, or access it here.

The Order Tracker allows you to find out the status of your order, or to send a message about your order to Anywhere Flowers Network and/or the florist who is executing your order.

Why have I received more than one 'order confirmation' e-mail from Anywhere Flowers?

Anywhere Flowers may send you more than one 'order confirmation' if, for any reason, your order could not be delivered by the florist it was originally sent to. Reasons for this can range from a florist's inability to use specified flowers required for the order to transport issues.

Please note that receipt of a second order confirmation e-mail for an identical receipt number DOES NOT mean that your credit card has been charged twice.

What happens if there are delivery or other problems with my order?

Delivery problems can occur for a number of reasons. They are usually related to the recipient of the gift not being at the address at the time of delivery, or incorrect recipient contact details supplied to Anywhere Flowers.

Anywhere Flowers will always do our utmost to assist all customers with any concerns or complaints that they may have.

Depending on the circumstances of the delivery issue, extra delivery and wastage charges may apply.

What happens if the recipient of my gift is not at the delivery location at the time the gift is delivered?

If the person you're sending flowers or a gift to isn't there when the gift is delivered, the Anywhere Flowers florist/courier will either leave a calling card to explain that they tried to deliver the gift, or will try and get in touch with your recipient via telephone (if the number has been supplied to Anywhere Flowers). Our florists/couriers will only leave the gift on the doorstep / at reception (wherever the delivery was to) if it is judged safe to do so by the florist/courier.